Frequently Asked Questions
Everything you need to know about our therapeutic pet fashion and accessories.
How do I determine the correct size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's chest girth and neck circumference to ensure a comfortable fit for our therapeutic apparel.
What is your return policy for worn items?
For hygiene reasons, we only accept returns on items in original, unworn condition with tags attached. If there is a manufacturing defect, please contact us within 30 days of receipt.
How long does shipping usually take?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
Are the materials used in TheraPetMD clothing hypoallergenic?
Yes, our pet fashion line is crafted using premium, non-toxic, and hypoallergenic fabrics designed to be gentle on sensitive skin and fur.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.